The vendor is required to provide SMS messaging notification solution to deliver circulation notices; the solution will send out sms messaging based on the schedule set within county and using the standard 10dlc; around 20,000 text messages are sent out per year.
- The solution must accommodate one county instance that manages multiple library locations.
- The solution must be capable of handling daily sms circulation notices following the schedule set within county; detail if your solution has this functionality and how it is carried out.
- the solution should offer comprehensive administrative user access and controls, providing various levels of security and authorization based on user roles, needs, and levels of authorization.
- The solution should enable sms recipients to reply to a designated number or email; please specify if your solution includes this feature and whether it supports replies to a single number or multiple numbers for different libraries.
- The solution should provide the capability to customize default templates and distribute them to individual libraries or branches; please describe if your solution supports this feature and allows institution-defined users to personalize templates.
- The solution should offer notifications of any undeliverable messages; please detail if your solution has this functionality and how the notification is received.
- Please specify whether the solution can collect usage statistics on both a per-library and system-wide basis; additionally, describe the types of statistics your solution can gather, including current and historical overall performance, engagement, deliverability, and usage metrics for both grouped and individual recipients.
- The software platform should provide both automated and manual opt-out capabilities; this ensures users can easily unsubscribe from communications through automated processes, while also allowing for manual intervention when necessary; please specify if your solution offers this capability.