The vendor is required to provide appropriate security guard services for facilities.
- Security guard services: duties and general performance criteria shall include, but not be limited to, providing security guard services as listed.
- Serve as a uniformed presence to deter disturbances, theft, vandalism, trespassing, and any criminal or unauthorized activity;
- Report unusual or suspicious individuals or conditions to transit employees or to state police department as warranted under the circumstances;
- Recognize and respond promptly to emergency situations and safety hazards, such as, but not limited to, fire alarms, power outages, medical emergencies, and calling for assistance if needed;
- Report any accidents, emergencies, property issues, potential threats, or potential criminal activity to transit employees immediately and to contact the state police department when the situation warrants;
- Track and log any maintenance issues and safety hazards;
- Monitor employee parking areas and escort employees as requested; and
- Monitor electronic security equipment and cameras
- provide security guards: Guards shall be unarmed, excluding non-lethal means such as pepper spray, and/or batons, and adhere to all relevant laws, regulations and industry standards governing security services.
- Assist staff in enforcing the transit center rules of conduct, a copy of which will be provided to contractor.
- Be familiar with and implement emergency procedures when necessary.
- All breaks must be taken at the site, and guards will remain alert and available to respond to requests for assistance.
- Respond with both firmness and politeness in situations involving aggressive or belligerent behavior by an occupant/visitor; if such an action does not result in neutralization or de-escalation of the situation, the guard is to calmly refer the occupant/visitor to a transit supervisor for assistance.
- Contract Period/Term: 1 year